Background:

The law firm of McDowell & Morrissette, PA is located in Manchester, New Hampshire, and provides legal services to injured individuals throughout New Hampshire and the northeastern part of the country. Our firm is recognized as one of the top civil litigation firms in New Hampshire.  Lawyers throughout the region refer complex cases involving catastrophic injuries to us. Our lawyers have the expertise and resources to investigate and pursue claims for all types of accidents and injuries.  Our dedication to quality, understanding the law, trust and respect are the foundation for our long-standing relationships with clients and the community.

The Problem:

McDowell & Morrissette relies on word-of-mouth communications from satisfied clients- present and past who refer friends, family, and business associates for legal help.  Reliable and quality voice communications are a requirement to operate the law firm.  The existing phone system leveraging POTS was decades old and was difficult to keep running.  The old hardware based PBX was antiquated and included software that was unsupported.  The law firm knew they needed to leave the analog phone lines behind and join with the bulk of other American businesses doing their voice communications over the internet.

Solution:
GSC IT Solutions is the IT Managed services partner for McDowell & Morrissette, PA.  This allows GSCIT to partner with McDowell & Morrissette, PA for both their data and voice requirements.  As the long term IT Solutions provider, GSC IT Solutions, understood the needs of the law firm.  They quickly determined that a cloud-based phone system was the best fit.  In addition, to help support all cloud-based services the cable internet service would be replaced with a dedicated fiber connection for voice and data communications.

“The vendor and installer have technicians that know what they are doing and understand the equipment they are installing which we were provided.”

The results:

GSC IT Solutions implemented a Star2Star business voice plus phone system for McDowell & Morrissette, PA.  GSC IT leveraged VoIP handsets powered from a managed PoE switch and connected to the Star2Star cloud-based PBX.  To support the data needs, a fiber optic internet connection was also installed.  The result was increased efficiency and reliability on both the voice and data networks.

“We had a smooth transition from our old phone system to the new Star2Star system thanks to the great pre-planning from GSC IT.”

GSCIT worked with end users to bridge the gap between the end users and the technical requirements of needed to implement and cut over voice and data to the new system. Receptionists and administrators are able to tell when someone is on the phone and easily route the call or send calls to voicemail rather than interrupting the user.  Clients have told us they “really like the greeting that takes over when the receptionist is not on duty.”

“The phone system is now performing as well as can be expected. So far, this has proved to be a good call. The training was great, and the internet provider has not let us down.” Judith Meckley, Secretary, McDowell & Morrissette, PA