The Remick & Gendron Funeral Home and Crematory is family-owned and operated, and has been serving families throughout the seacoast of New Hampshire since 1971. These days every organization depends on technology to keep operations behind the scenes running smoothly. Remick & Gendron has relied upon GSC IT Solutions for several years to ensure that their computers and systems work seamlessly. When they recently determined that they needed a new phone system, they found a solution in GSC IT’s Hosted VoIP service.

Voice over Internet Protocol (VoIP) is an Internet technology that enables voice communication over the Internet instead of traditional phone lines. Voice is converted from analog lines to digital packets, which offers substantial cost savings while maintaining reliability. Additionally, VoIP and Hosted Unified Communications have more convenience and productivity features than traditional phone lines, including voice-to-email, call pushing, mobility, and instant messaging presence.

Jeffrey Remick explains, “What we were looking for in a phone a system was not the norm.  We run two businesses out of one location, a funeral home and a cremation provider, so we needed to have two separate lines that we could answer and dial out from, not only at our primary location but from our residences as well.  We also needed those lines to ring simultaneously at all locations.

Previously we had selected another vender that was having a tough time figuring out how to have the lines all ring simultaneously.  They were well into 6 months trying to figure out a solution and the communication back to us was terrible; this is what lead me to reach out to Ed Cocci.  Another factor was this previous vendor required us to purchase the entire phone system instead of using a cloud- based system.  Switching to the VoIP system turned out to be a huge savings for us.

After talking with GSC IT Solutions about our needs, they were able to put together a proposal that was exactly what we looking for.  Everything went extremely smooth, from installation all the way to going live, and it is still working flawlessly.”

GSC IT began offering Hosted VoIP Service in 2015 in partnership with long-standing telecommunications provider, Granite State Communications. We offer all the equipment, software, and technical support needed for companies to enjoy the benefits of a cloud VoIP phone system without any of the headaches of maintaining and managing it. It can be tailored to fit businesses of any size, and it includes applications for desktops and smartphones. When taking into consideration equipment replacement costs and ongoing maintenance for a traditional premised-based system, it can add up to significant savings. If you are interested in learning more, please contact us.