To our customers, neighbors, and communities:
Like everyone, GSC IT Solutions has been paying close attention to the spread of the coronavirus (COVID-19) over the past few weeks. We take the commitment of ensuring the health and safety of our employees, customers, and our community very seriously. We also understand that as more people change their habits by working from home, our customers will depend more upon our services. With this in mind, we are taking the following steps to ensure that we are providing and maintaining our services in the safest way possible.
Visits to Customer Locations
If you are expecting one of our technicians to visit your business on an installation or repair call, please know that we’re taking extra precautions to protect you and our employees. Our service technicians have been supplied with gloves and disinfectant wipes, and we are continually educating our staff on best practices for proper hygiene as well as disinfecting our vehicles and equipment. We’re also asking our technicians to limit their in-person contact with customers by practicing “social distancing” and performing as much work as possible remotely, and only conducting on-site visits when absolutely necessary. Employees who feel ill have been instructed not to report to work. Our technicians who conduct on-site visits will only be dispatched to a customer’s business if they are healthy. Attention to these types of factors will better ensure the safety of each and every customer we serve.
For any customers who have a scheduled appointment, but are experiencing flu-like symptoms, or believe that they’ve been exposed to COVID-19, please let us know immediately so that we can discuss options with you to ensure our collective well-being. You can reach us by phone at 603-485-7100. You can also reach us by email at firstname.lastname@example.org or online at gscitsolutions.com/contact-us.
Our Corporate Work Environment
To further safeguard the health of our employees, we have instituted additional measures focused on travel and the spread of the disease.
GSC IT Solutions has limited all non-essential travel for business and we do not have any employees who have traveled to high risk locations. Furthermore, per CDC recommendations, if we were to have an employee exposed to others who have traveled to such locations, we would ask that individual to self-quarantine for 14 days.
We’re also increasing the frequency of cleanings to our locations to help minimize and mitigate any risks for employees and customers that visit them.
Community & Customer Assistance
More than ever, our customers business operations are at the forefront of our planning and decision making. We are encouraging all of our customers to proactively engage GSC IT Solutions to develop plans that will enable employees to work remotely where possible in the event it becomes necessary. Defining these plans now will allow your business to efficiently continue operations, while supporting a geographically dispersed workforce.
We will continue to closely monitor this situation as it develops. Our focus is and will remain on doing the best we can to protect our team, our customers, and the communities we serve.